Returns & refunds

We want you to be completely happy with your order. If something isn't right, here's how returns, refunds and exchanges work.

Returns

You have 30 days from the date you receive your order to return an item.

Items must come back in as-new condition: trying it on at home to check the fit is absolutely fine, but it shouldn't be worn out, washed or damaged, and it should come back with its original packaging. We may reduce your refund if an item has been used, damaged or handled more than necessary.

How to start a return

Email sales@gynecomastiasolutions.co.uk before sending anything back, with your order number and the reason for return. We'll confirm the next steps.

Unless we state otherwise or the law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. We recommend a tracked service, as we can't guarantee receipt of your return.

Return address

Liam / GS
16 Greystanes
Perth, PH2 6LB
United Kingdom

Exchanges

Need a different size or variant? Contact us before returning your item so we can check availability. If your order hasn't shipped yet, we can swap it straight away.

Damaged, faulty or wrong items

Please check your order when it arrives and contact us straight away if an item is defective, damaged, or not what you ordered. We'll put it right.

UK and EU cancellation rights

If you are a consumer in the United Kingdom or European Union and bought online, you may also have the right to cancel your order within 14 days of the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the goods back or evidence that you have sent them. For eligible cancellations, we refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any extra amount paid for express or premium delivery beyond the cost of standard delivery.

To cancel, contact us at sales@gynecomastiasolutions.co.uk.

Refunds

Once we receive and inspect your return, we'll email you to confirm it's arrived and whether your refund has been approved. Approved refunds go back to your original payment method. Your bank or payment provider may need a few extra days to process it.

If you haven't seen your refund within a reasonable time after approval, please get in touch.

Your rights

This policy does not limit any rights you have under applicable consumer protection law, including rights that apply if goods are faulty, not as described, or not delivered within the agreed timeframe.

Contact

To cancel an order, start a return, ask about an exchange or report a problem, email sales@gynecomastiasolutions.co.uk or see our contact information.